I. Scope of Application

1. These terms and conditions apply to contracts concerning the temporary rental of hotel rooms, conference, banquet, and event spaces of the hotel, as well as to all other services and deliveries provided by the hotel.
2. The customer’s terms and conditions apply only if expressly agreed in writing.

II. Subject Matter of the Contract

1. Hotel offers are always non-binding. The contract is concluded upon the hotel’s acceptance of a booking request from the customer. The hotel may choose to confirm the booking in writing.
2. Subletting or re-letting the provided hotel rooms, event spaces, areas, or display cases, as well as using the rented premises or spaces for interviews, sales, or similar events, is generally not permitted and requires the prior written consent of the hotel
3. The customer does not acquire any right to the provision of specific rooms. Unless otherwise agreed, hotel rooms are available for check-in from 3:00 p.m. on the day of arrival. The customer has no right to earlier access. Booked rooms must be claimed by the customer by no later than 6:00 p.m. on the agreed day of arrival. Unless a later arrival time has been expressly agreed, the hotel has the right to reassign booked rooms after 6:00 p.m. without the customer being able to derive any compensation claims. In this respect, the hotel has a right of withdrawal.
   
   On the agreed day of departure, rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. For late check-out, the hotel may charge 50% of the full room rate (list price) for use until 6:00 p.m., and 100% from 6:00 p.m. onwards. This does not establish any contractual claims by the customer. The customer is free to prove that the hotel has no or significantly lower claim for compensation.
4. Bringing food, drinks, flowers, or furnishings to events is generally not permitted. Exceptions require a written agreement. In such cases, a corkage fee and/or other compensation plus a service charge for overhead costs will be invoiced.
5. Use of hotel facilities is only permitted during the posted opening hours (Sunday to Thursday until 11:30 p.m., Friday and Saturday until 12:30 a.m.). Current opening hours are posted at the entrance of each facility. The hotel reserves the right to change opening hours or partially/fully close facilities, especially due to renovation work, hotel events, or other valid reasons. Extensions of opening hours up to a maximum of 2:00 a.m. may be agreed in writing before an event.

III. Prices, Payment

1. The customer is obligated to pay the applicable or agreed prices of the hotel for the accommodation, events, and other services utilized. This also applies to services and expenses incurred by the hotel on behalf of the customer with third parties.
   If a third party books on behalf of the customer, that third party is jointly and severally liable with the customer.
2. The agreed prices include applicable VAT unless otherwise agreed. If the time between contract signing and performance exceeds 4 months and the general prices or VAT increase, the hotel may raise the agreed price reasonably, but by no more than 10%. The hotel also reserves the right to make minor price adjustments within 3 months of the booking.
3. All billing is done in euros. For foreign currencies, exchange rate differences and bank charges are borne by the payer. Prepayments in foreign currency are credited on the date of value.
4. Invoices must be paid within 7 days of receipt without deductions. In case of late payment, the hotel is entitled to charge interest at 10% above the base rate for consumers, and 15% in business transactions. Higher damages may be claimed. A €20 reminder fee may be charged for each follow-up notice.
5. Das Hotel ist berechtigt, jederzeit eine angemessene Vorauszahlung zu verlangen. Sofern die Höhe der Vorauszahlung und die Zahlungstermine im Vertrag nicht abweichend schriftlich vereinbart sind, sind folgende Vorauszahlungen vereinbart:
   a) Im Beherbergungsbereich (Logis & Frühstück) bei Gruppen ab 10 Zimmernächten
   • 20% deposit upon contract signing
   • 70% deposit 60 calendar days before arrival, balance within 7 calendar days after invoice

   b) Event services (room rental, framework costs, food & beverage flat rates, conference packages) for orders of €1,000 or more:

   • 20% deposit upon conclusion of contract as a guarantee, plus
   • 70% deposit 60 calendar days before the event, Balance within 7 calendar days after invoice.
6. All items brought in by the client are subject to a lien related to all outstanding claims.
   
   
   
7. Billing complaints must be reported to the hotel immediately upon discovery.
8. The invoice recipient must be indicated at the time of order or, at the latest, upon service completion.

IV. Hotel’s Right of Withdrawal

1. If an agreed advance payment is not made even after a reasonable grace period set by the hotel, the hotel is entitled to withdraw from the contract.
2. Furthermore, the hotel is entitled to withdraw from the contract for justifiable reasons, such as if
   • force majeure or other circumstances beyond the hotel’s control make fulfillment of the contract impossible,
   • accommodations or events are booked based on misleading or false information, e.g., regarding the customer or the event purpo
   • the hotel has reasonable grounds to believe that the accommodation or event may jeopardize the smooth operation, safety, or public reputation of the hotel, without being attributable to the hotel’s sphere of influence, o
   • there is a violation of Section II.2 above.
3. The hotel must inform the customer immediately upon exercising its right of withdrawal.
4. In the event of a justified withdrawal by the hotel, the customer has no claim for damages. Any claims under Section IX remain unaffected.

V. Customer Withdrawal

1. Cancellations must be made in writing.
2. In the accommodation sector (lodging), the following applies to cancellations by customers:
   a) Free cancellation up to 2 days before arrival
   b) Up to 1 day before arrival, the customer must pay 80% of the agreed room rate per room and night
   c) For cancellations less than 1 day before arrival, the customer must pay the full booked room rate.
3. For block bookings (allotments), if rooms are canceled after being called off, clause 2 applies accordingly. If rooms are called off directly by the guest, the event organizer remains liable for the allotment until that point.
4. For block bookings (allotments), if rooms are canceled after being called off, clause 2 applies accordingly. If rooms are called off directly by the guest, the event organizer remains liable for the allotment until that point.
   a) Free cancellation up to 2 weeks before arrival
   b) For cancellations up to 1 week before arrival, 50% of the agreed room price is due
   c) For cancellations up to 3 days before arrival, 80% is due
   d) For cancellations less than 3 days before arrival, 100% of the agreed price is due
   e) Reductions in group reservations are treated as cancellations.
5. The following applies to cancellations by the customer in the event area:
   a) The customer may cancel free of charge up to 4 weeks before the event.
   b) If canceled up to 4 weeks before the event, 50% of the quoted price will be charged
   c) If canceled up to 3 weeks before the event, 75% of the quoted price will be charged
   d) If canceled up to 2 weeks before the event, 100% of the quoted price will be charged
   e) Partial cancellations or changes to the number of participants are free up to 2 weeks before the event. After that, a 100% cancellation fee applies.
6. The following applies to cancellations during trade fair and Oktoberfest periods in all areas: a) Cancellations made up to 4 weeks prior to arrival are free of charge.
   b) Cancellations made later than this will be charged at 100%.
7. A change to the contract such as delayed arrival or early departure is considered a cancellation under the above rules.
8. The customer may provide evidence of lower damages; the hotel may claim higher damages if applicable.

VI. Änderungen der Teilnehmerzahl und der Veranstaltungszeit

1. A change in the number of participants by more than 5% must be communicated no later than five days before the event and requires the hotel’s written approval. Without the hotel’s consent, if the number of participants is reduced, billing will be based on the agreed number of participants minus any saved expenses.
2. If the number of participants increases, the actual number of attendees will be charged.
3. The hotel is only obligated to accept changes in participant numbers exceeding 10% later than five days before the event if the prices are adjusted and possibly the event rooms are changed.
4. If the scheduled start or end times of the event are changed without the hotel’s prior written approval, the hotel may charge for additional standby costs.
5. The hotel may assign the customer different function rooms than originally booked if reasonable for the customer—especially if urgent maintenance is required or if the originally booked rooms are needed for another purpose and the alternative rooms are comparable in size and facilities or equally suitable for the planned event. The hotel will notify the customer of any change in the assigned event rooms without delay.

VII. Technical Equipment and Connections

1. If the hotel procures technical or other equipment or services from third parties on behalf of the customer, it does so in the name, on the authority, and at the expense of the customer. The customer is liable for proper handling and orderly return. The customer shall indemnify the hotel against all claims by third parties arising from the provision of such equipment.
2. For installations of technical setups and systems, the hotel may require inspection and approval by TÜV (Technical Inspection Association) and prompt submission of a certificate of inspection without being asked.
3. The use of the customer’s own electrical devices connected to the hotel’s power supply requires the hotel’s prior written approval. The hotel is entitled to charge a flat usage fee for this. The customer is liable for any malfunctions or damage caused by their equipment to the hotel’s technical systems, unless these fall within the hotel’s responsibility.
4. With the hotel’s consent, the customer may use their own telephone, fax, and data transmission equipment. The hotel may charge a connection fee for this.
5. If the customer’s own equipment renders suitable hotel equipment unused, the hotel is entitled to charge a loss-of-use fee.

VIII. Brought-In Decoration Material and Other Items

1. Decoration materials brought in by the customer must comply with fire safety regulations. The hotel may request official proof of compliance.
2. Due to the risk of damage, attaching or setting up items on walls is prohibited. Suitable poster stands or decorative walls can be provided by the hotel for a fee.
3. Exhibition or other items brought in must be removed immediately after the end of the stay and/or event. If the customer fails to do so, the hotel is entitled to remove and store the items at the customer’s expense. If items remain in the event space, the hotel may charge room rental for the duration of their presence. The customer may prove lower damage; the hotel may prove higher damage. Any required disposal of leftover materials is also at the customer’s expense. The above provisions also apply to items rented from third-party companies and brought into the hotel premises.

IX. Hotel Liability

1. Claims for damages, regardless of the legal basis, are excluded unless the hotel is guilty of intent or gross negligence, or if it is liable for the gross negligence of its legal representatives, senior executives, or other agents, or if the damage claim arises from the breach of essential contractual obligations. In the case of simple negligence, any resulting liability is limited to foreseeable, contract-typical damages. Liability for damages resulting from injury to life, body, or health remains unaffected.
2. If the customer is a lodging guest, the hotel is liable for items brought into the hotel according to §§ 701 ff. of the German Civil Code (BGB). Liability is limited to one hundred times the room price, up to a maximum of €3,500, or €800 for cash and valuables.
3. Wake-up calls are carried out by the hotel with the utmost care. Claims for damages are excluded unless caused by gross negligence or intent.
4. Messages, mail, and parcels for customers are handled with care. Liability for damages is excluded except in cases of gross negligence or intent.
5. The hotel is liable under paragraph 1 for damage to the customer’s vehicle parked in the hotel garage if caused by the hotel, its employees, or agents. The customer must report such damage immediately; obvious damage must be reported before leaving the hotel garage or parking area. The hotel is not liable for damage caused solely by other guests, tenants, or third parties. The hotel is not liable to the customer for damages caused to third-party property by the customer’s vehicle. Liability for damages resulting from injury to life, body, or health, and for intent or gross negligence by the hotel remains unaffected.

X. Customer Liability

1. The customer is liable under applicable law for any damage to the building and/or inventory caused by themselves, their family members, guests, event participants or visitors, employees, or other third parties associated with them. It is the customer’s responsibility to obtain adequate liability insurance for such cases. The hotel is entitled to request proof of such insurance coverage.

XI. Final Provisions

1. Changes or additions to the contract, including this written form clause, must be made in writing.
2. The place of performance and payment is the location of the hotel.
3. The exclusive place of jurisdiction — including for disputes involving checks and bills of exchange — is the hotel’s registered location, provided the customer is a merchant. If the customer has no general place of jurisdiction in Germany, the hotel’s location shall also apply.
4. German law applies.
5. If individual provisions of these General Terms and Conditions are invalid or void, the validity of the remaining provisions remains unaffected. The same applies in the case of contractual gaps. Otherwise, the statutory provisions shall apply.